Refund policy

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, in compliance with UK consumer laws.

To be eligible for a return, your item must be in the same condition that you received it, completely unworn and unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

United States Customers For orders shipped to the United States, all returns must be requested within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. The customer is entirely responsible for international return shipping costs and any associated customs duties.

European Union Customers In accordance with EU Directive 2023/2673, consumers residing in the European Union have a statutory 14-day right of withdrawal from the date of delivery to return items for any reason. To exercise this right, you may contact us via support or use our designated online withdrawal request channels. Returned merchandise must be in original, unworn condition. Standard delivery costs will be refunded, but customers are responsible for return shipping costs. Faulty items are protected under the statutory EU 2-year guarantee.

How to Start a Return To start a return, you must contact us first at customersupport@verdunstudio.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: Customers are fully responsible for all return shipping costs. We highly recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Damages and Issues Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Genuine manufacturing defects must be reported within 30 days of receipt.

Exchanges Due to the limited nature of our capsule drops, we do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.